Autel Diagnostic Tools — Frequently Asked Questions & Support

Frequently Asked Questions

How do I place an order?

You can place an order directly through our website at auteldiagnostictools.com. Browse our full catalog of Autel scanners, ADAS equipment, and accessories, add items to your cart, and check out using any major credit card or PayPal. If you prefer to order by phone or have questions about which tool is the right fit for your shop, give us a call at 866-217-0063. As an experienced Autel reseller since 2016, we are happy to walk you through your options and make sure you get exactly what you need.

Do you offer free shipping?

Yes. Every order ships free within the continental United States — no minimum purchase required, no promo codes to hunt down. We include free shipping on every order because we believe the price you see should be the price you pay. Most in-stock items ship within one business day.

What is your return policy?

We stand behind every product we sell. If you are not completely satisfied with your purchase, contact us within 30 days for a return or exchange. Items must be in their original packaging and in resalable condition. Because we are an experienced Autel reseller, all returns are handled directly by our team here in Ham Lake, Minnesota — you will never get bounced to an overseas call center. Call us at 866-217-0063 to start a return, and we will make the process as painless as possible.

Are you an Autel reseller?

Yes. We have been an independent Autel reseller since 2016. That means every product we sell is factory-sealed, covered by the full manufacturer warranty, and fully eligible for ongoing software updates through Autel's Total Care Program. We have been selling Autel tools since 2016.

Why does it matter where you buy your Autel tools?

This is one of the most important questions a shop owner can ask. When you purchase an Autel tool from an unknown third-party sellers — whether it is a random Amazon listing, eBay, or a discount website — Autel will not allow you to renew your software subscription after Year 1. That means your tool effectively locks up and stops receiving new vehicle coverage. There is no workaround and no appeal. By purchasing from an experienced reseller like us, you guarantee that your tool remains fully updatable for its entire service life. You also receive the full manufacturer warranty, access to Autel's technical support channels, and our own free phone tech support at 866-217-0063. Buying from an experienced reseller protects your investment from day one.

What is the Autel Total Care Program (software updates)?

The Autel Total Care Program, commonly called TCP, is Autel's annual software subscription. It delivers over-the-air updates that add new vehicle coverage, new diagnostic functions, and improved system stability to your tool. Every new Autel scanner ships with one year of TCP included at no extra charge. After that first year, you renew annually to keep receiving updates. TCP is what keeps your tool current as automakers release new models and new electronic systems each year. With Autel covering 80+ vehicle brands and more than 10,000 models, those updates carry real value for any working shop.

How much do software updates cost?

TCP renewal pricing depends on your specific Autel tool. Entry-level scanners start at around $118 per year, while top-tier platforms like the MaxiSys Ultra renew at approximately $1,365 per year. Mid-range tools like the MaxiSys MS906 Pro and MaxiCOM MK906 Pro fall in between. If you are not sure what your renewal price is, call us at 866-217-0063 and we can look it up for you in seconds. As an experienced reseller, we can also help you purchase your TCP renewal and make sure it is applied correctly to your account.

What happens if I don't renew my software subscription?

Your Autel tool does not stop working if you skip a renewal. Unlike Snap-on, which locks out diagnostic functions when a subscription lapses, Autel lets you keep using every feature and every vehicle coverage update you had at the time your subscription expired. You simply will not receive new vehicle models, new system coverage, or software improvements released after your expiration date. For many shops, renewing every year makes sense because new vehicles roll in constantly. But if your workload is mostly older vehicles, you can skip a year and renew later without penalty — as long as your tool was originally purchased from an experienced reseller.

Will my Autel scanner work on my vehicle?

Almost certainly yes. Autel diagnostic tools cover more than 80 vehicle brands and over 10,000 individual models, making them among the most comprehensive scan tools on the market. Coverage includes domestic, Asian, and European manufacturers across cars, light trucks, and many medium-duty platforms. If you need to verify coverage for a specific year, make, and model before you buy, call us at 866-217-0063. We will confirm compatibility on the spot so you can purchase with confidence.

Do you offer phone tech support?

Yes, and it is completely free. When you purchase from Autel Diagnostic Tools, you get access to our in-house phone tech support at no additional cost. Call 866-217-0063 and you will reach a real person at our Ham Lake, Minnesota location who knows these tools inside and out. Whether you need help with initial setup, a specific diagnostic procedure, software updates, or ADAS calibration, we are here to help. Free tech support is one of the biggest advantages of buying from an experienced reseller, and it is something you simply will not get from unknown third-party sellers or random online marketplaces.

What is ADAS calibration and does my shop need it?

ADAS stands for Advanced Driver Assistance Systems — the cameras, radar modules, and sensors behind features like lane-keep assist, automatic emergency braking, blind-spot monitoring, and adaptive cruise control. After a windshield replacement, wheel alignment, suspension repair, or even a minor front-end collision, these systems require precise recalibration to function safely. Today, roughly 65% of all collision and mechanical repairs require some form of ADAS calibration, and that number grows every model year. Autel's ADAS calibration solutions cover approximately 95% of all ADAS-equipped vehicles on the road, and most shops that invest in the equipment see a full return on investment within 4 to 6 weeks. If your shop is not offering ADAS calibration yet, you are sending revenue — and customers — out the door. Call us at 866-217-0063 to discuss which ADAS package is right for your shop.

My shop uses Bosch ADS or OTC Evolve — what should I replace it with?

If you are still relying on a Bosch ADS or OTC Evolve, it is time to make a move. Both platforms were discontinued at the end of 2025, which means no new software updates, no new vehicle coverage, and eventually no technical support. The good news is that Autel's MaxiSys line is a direct upgrade in every measurable way — broader vehicle coverage, faster processing, deeper system access, and an active development roadmap backed by regular TCP updates. We have helped hundreds of shops make this exact transition since those discontinuation announcements. As an experienced Autel reseller since 2016, we can recommend the right replacement based on your shop's size, workload, and budget. Give us a call at 866-217-0063 and we will get you set up.

Do your tools come with a warranty?

Every Autel product we sell is backed by the full manufacturer warranty. Because we are an experienced Autel reseller, your warranty is registered and recognized by Autel directly. Warranty coverage varies by product but typically includes one year of hardware protection against defects in materials and workmanship. If something goes wrong, you work with us and with Autel's warranty team to get a repair or replacement — no runaround, no gray-market complications. This is another reason buying from an experienced reseller matters. Tools purchased from unknown third-party sources are not eligible for manufacturer warranty service.

Can I finance my purchase?

Yes. We understand that professional diagnostic equipment is a significant investment, and we offer financing options to help you get the tools your shop needs without straining your cash flow. Financing details and eligibility depend on the product and order total, so we encourage you to call us at 866-217-0063 to discuss what is available. We will work with you to find a payment plan that fits your budget and gets your new equipment on the shop floor as quickly as possible.

How do I contact you?

We are easy to reach. The fastest way to get in touch is by phone at 866-217-0063, where you will speak directly with our team in Ham Lake, Minnesota. You can also reach us through the contact form on our website at auteldiagnostictools.com, or by email. Whether you have a pre-sales question, need tech support, or want help choosing the right tool for your shop, we are here to help. As an experienced Autel reseller since 2016, we have the product knowledge and hands-on experience to give you real answers — not scripted responses.

Autel Diagnostic Tools - Experienced Autel Reseller Since 2016 | Ham Lake, MN | 866-217-0063